Return Policy

Terms and conditions of Return Goods:

  1. Products must be returned within the warranty period of 7 days. Warranty period starting from the time  you receive your order.
  2. Products to be returned must be in the same condition as when delivered.
  3. Products should not be broken/damage or dirty from previous using or has been washed.
  4. Labels are still in one piece.
  5. Package to be sent to Batik Fractal includes :  Return Goods ( with Labels still one piece ) and Return Form

Return Goods  will only be accepted if the conditions in accordance with the terms and conditions listed above.

 How to Return Goods

  1. Please write infomation about the Return Goods to Batik Fractal:
    • Via Online Chat on Batik Fractal Website or
    • Via Email to batikfractal@batikfractal.com

    Write these in your information:

    • Write the name of the Item.
    • Select one of these reasons of why you would like to exchange/ return goods:
      ·         Different from the website
      ·         Quality is not good
      ·         Fitting does not match
      ·         Not the one I ordered
      ·         Damaged

      You can add descriptions.
    • What you would like to do with the exchange/ return goods:
      ·         Exchange with same item
      ·         Echange with same item with different size ( please state the size )
      ·         Return funds
  2. We will respond to your request. Only after you get the email response you can proceed to next step.
  3. Download our Return Form here, print or write the Return Form, and fill the blanks
  4. Send your Return Form paper and Returned Goods to:

Batik Fractal
Jalan Jakarta, Komplek Kota Kembang Permai Kavling 30

Bandung,  Jawa Barat

You will then have 14 days starting from after you receive our email response to send it back.
Products have to remain unused and unwashed. And not to forget, please keep all the tags with it.
If we receive your package more than 14 days, we have the authority to cancel cash refund and change it into a non-expiry store credit. Exceptions can be made if the goods cannot be received because of the shipping company’s or our fault.

Notes

  1. The shipping fee is not refundable, unless due to shipping errors made ​​by the Batik Fractal
  2. If you choose Refund, it will be given via bank transfer, 14-30 working days after the goods are received by our warehouse.
  3. Bank transfer using Batik Fractal Mandiri bank account or Batik Fractal BCA bank account; if you use another bank the transfer fee will be deducted from the nominal money refunded.